Privacy policy

This Privacy Policy describes how Madelavi (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from madelavi.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources. The type of information depends on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to:

• Communicate with you
• Provide, improve, and secure our Services
• Comply with legal obligations
• Enforce our Terms of Service
• Protect the Site, our rights, and the rights of our users

What Personal Information We Collect

Information You Provide Directly

• Contact details: name, address, phone number, email
• Order details: billing address, shipping address, payment confirmation
• Account details: username, password, security questions
• Customer support details: any information you choose to share with us

Information We Collect Automatically

We may automatically collect information about your interactions with the Site (“Usage Data”), including device details, browser information, network connection, IP address, and browsing activity. We use cookies, pixels, and similar technologies for this purpose.

Information from Third Parties

We may also receive information from vendors and service providers (such as Shopify, payment processors, and analytics tools).

How We Use Your Personal Information

• Providing Products and Services: process orders, payments, shipping, returns, and exchanges
• Marketing and Advertising: send you promotional messages, show you relevant ads (with consent where required)
• Security and Fraud Prevention: detect and prevent fraudulent or illegal activity
• Customer Support and Service Improvement: respond to inquiries, improve our services

Cookies

We use cookies and similar technologies to power and improve our Site, analyze usage, and tailor marketing. For more information about Shopify cookies, see Shopify’s Cookie Policy.

You may disable cookies in your browser settings, but this may affect the functionality of our Site.

How We Disclose Personal Information

We may share your personal information with:

• Vendors and service providers (IT, shipping, payments, analytics, support)
• Business and marketing partners
• Affiliates within our corporate group
• In the event of a business transaction, legal obligations, or to protect our rights and safety

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before providing personal data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If we become aware that we have collected such information, we will delete it.

Security and Retention

While we take steps to protect your data, no system is 100% secure. We retain your information as long as needed to provide services, comply with legal obligations, resolve disputes, or enforce contracts.

Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Request correction or deletion of your data
• Restrict or object to processing
• Withdraw consent (where applicable)
• Data portability (receive your data in a transferable format)
• Manage communication preferences (unsubscribe from marketing)

To exercise these rights, please contact us (see below). We may need to verify your identity before responding.

Complaints

If you have concerns about our data practices, please contact us first. If unsatisfied, you may have the right to contact your local data protection authority (e.g. in the EEA).

International Users

Your data may be transferred outside your country, including to the EU, UK, or US. Where required, we use approved transfer mechanisms (such as Standard Contractual Clauses) to protect your data.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• info@madelavi.com
• +37124558122

Madelavi is the data controller of your personal information.